Return, Exchange, and Refund Policy
Please email us to make any complaints and we will address the situation as needed. Return of products is not accepted, though if you are dissatisfied with the quality of your product, we will require pictures of the problem and will, at our discretion, send replacements free of charge.
Receiving a Refund
Refunds are only given to products not yet sent or accidental charges and purchases not yet fulfilled.
Return Exceptions
We reserve the right to refuse returns or exchanges if the product falls outside the eligible return/exchange period.
Thank you for choosing Heartlight Extracts. We strive to provide you with premium Hawai'i kava extracts and an exceptional shopping experience.